(ii) Damage caused by (a) a product that is not the Covered Equipment, (b) abuse, misuse, fire,
earthquake or other external causes, (c) operating the Covered Equipment outside the permitted or
intended uses described by the manufacturer, or (d) service (including upgrades and expansions)
performed by anyone who is not a AHCT.
(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has
been modified to alter its functionality or capability without the written permission of the
iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is
returned to Apple in its entirety;
(v) Cosmetic damage to the Covered Equipment, including but not limited to scratches and dents,
that do not otherwise affect the functionality of the Covered Equipment;
(vi) Preventative maintenance on the Covered Equipment;
(vii) Defects caused by normal wear and tear or otherwise due to normal aging of the product; or
(viii) A pre-existing condition on any Covered Equipment if you purchased the Plan after you
purchased the Covered Equipment.
4.3 Technical Support. The Plan does not include Technical Support in respect to:
(i) Your use of the iOS and Consumer Software as server-based applications;
(ii) Issues that could be resolved by upgrading software to the then current version;
(iii) Third-party products or their effects on or interactions with the Covered Equipment, the iOS or Consumer Software;
IF ANY OF THESE ISSUES ARE UNABLE TO BE RESOLVED, PLEASE CALL US NOW FOR HELP!